Gonbit charges a small fee for each completed transaction to cover processing costs. The fee structure is transparent and detailed on our platform. You can review the specific fees associated with your trades on the "Fees" section of your account dashboard.

To deposit funds into your Gonbit account, navigate to the "Wallet" section and select the deposit option. Follow the instructions to transfer cryptocurrency from your external wallet. To withdraw funds, go to the same section, select the withdrawal option, and provide the destination address. Please note that withdrawals are subject to network fees and processing times.

If you forget your password, go to the login page and click on "Forgot Password." Follow the instructions to reset your password using your registered email address. You will receive a link to create a new password. If you encounter any issues, contact our support team for assistance.

You can contact Gonbit support through our Help Center, where you can submit a ticket or use the live chat feature. Alternatively, you can email us at support@gonbit.co. Our support team is available to assist you with any questions or issues you may have.

To verify your identity, log in to your Gonbit account and go to the "Account Settings" section. Select "Identity Verification" and follow the prompts to upload the required documents, such as a government-issued ID and proof of address. This process helps us ensure a secure trading environment and complies with regulatory requirements.

We don't force KYC, You can keep trading without KYC.

If you encounter a problem with a trade, first try to resolve the issue directly with the other party. If the issue persists, file a dispute through the platform. If further assistance is needed, contact Gonbit support for help.

To enable 2FA, go to "Account Settings" and select "Security." Follow the instructions to set up two-factor authentication using an authentication app. This adds an extra layer of security to your account.

If you receive a payment in a different cryptocurrency than agreed, do not confirm the trade. Contact Gonbit support and provide evidence of the discrepancy. They will assist in resolving the issue and may initiate a dispute if necessary.

Gonbit aims to serve a global audience, but there may be geographic restrictions based on local regulations. Check our platform or contact support for information on whether Gonbit is available in your region.

To provide feedback or suggest new features, visit the Help Center and look for the "Feedback" section or contact support@gonbit.com. We welcome suggestions to improve our platform and user experience.

To update your account information, log in to your Gonbit account and go to "Account Settings." From there, you can edit personal details, contact information, and other settings. Make sure to save any changes you make.

If you suspect your account has been hacked, immediately change your password and enable two-factor authentication (2FA) if you haven’t already. Contact Gonbit support right away to report the issue and seek further assistance.

If you make a mistake in a trade, such as sending the wrong amount or cryptocurrency, contact Gonbit support as soon as possible. While we strive to assist in resolving such issues, please double-check details before confirming any trades.

Gonbit may impose limits on trade amounts based on your account verification level and the specific cryptocurrency being traded. Check the "Trading Limits" section in your account or contact support for details on any applicable limits.

Gonbit does not provide tax reporting services. It is the responsibility of users to maintain records of their transactions and consult with a tax professional to ensure compliance with local tax regulations.

To deactivate or delete your Gonbit account, go to "Account Settings" and select "Close Account" or contact support for assistance. Please note that closing your account will permanently remove your data and trading history.

If you encounter technical issues, try refreshing the page or restarting your browser. If the problem persists, contact Gonbit support through the Help Center or email support@gonbit.com for assistance.

If you lose access to your 2FA authentication app, contact Gonbit support immediately. Provide any necessary verification details to confirm your identity, and follow the instructions provided to reset or disable 2FA.

Gonbit uses advanced encryption and security protocols to protect your personal information. We implement regular security updates, secure login processes, and data protection measures to safeguard your data from unauthorized access.

Yes, Gonbit supports international trading. You can trade with users from different countries, but be aware of potential regulatory requirements or restrictions in your region. Ensure compliance with local laws and regulations.

To update your payment method or address, log in to your Gonbit account and navigate to "Account Settings." From there, you can edit your payment details and address information. Make sure to save your changes.

If you experience a delay in a trade, first check the status of the trade and ensure that all requirements have been met. If the issue persists, contact Gonbit support with details of the trade for assistance in resolving the delay.